Patients

What to Expect

A high level of care and support is necessary when taking specialty medications, which are commonly available only through a specialty pharmacy. We simplify this process and will stay with you through your journey.

Dealing with a new and complex health condition is overwhelming — managing your health does not have to be. Let us do the heavy-lifting and save you time.

1

When we receive your prescription, our pharmacists immediately begin working to fill your prescription and help you with your medication.

2

Our Intake Specialists will work with you to complete a benefits investigation and review financial assistance opportunities to lower medication prescriptions costs when possible.

3

Your Clinical Pharmacist will provide counseling so you understand how to store and take your medication correctly.

4

Our team communicates directly with your healthcare provider to keep your treatment plan on track. If you have questions, our clinical staff is available 24 hours a day, 7 days a week.

Your Healthcare Team:

Centers of Excellence Overview

Our Centers of Excellence (COE) are comprised of specialists. These multi-disciplinary groups provide direction, best practices and open communication.

Clinical Pharmacist

A Clinical Pharmacist reviews your entire medication profile to avoid medication side effects. They make sure you are on the best course of treatment to achieve the best possible results. Medication counseling and medication adherence are regular clinical support services we offer throughout your care.

Patient Care Specialists

Patient Care Specialists welcome you to our pharmacy and walk with you throughout your health journey.

Intake Specialists and Technicians

Intake Specialists and Technicians assist with your insurance and benefits coverage. They investigate financial assistance opportunities to lower costs whenever possible.

Registered Nurse

Nursing services offer clinical support and guidance for any medically based questions.

Registered Dietitian

Some medications cause side-effects or interact with certain foods affecting your appetite. A Dietitian provides personalized nutrition visits to review your dietary needs and choices.

Insurance & Financial Assistance

Being able to afford your medication shouldn’t be your greatest concern. We communicate with your healthcare and insurance providers, guiding you through the enrollment process.

A Patient Care Specialist will contact you to verify your insurance coverage, discuss out-of-pocket costs and schedule your medication delivery.

Insurance Coverage

Amber Specialty Pharmacy accepts all forms of prescription medication coverage. This includes billing private insurance, Medicare Parts B & D, most Medicaid plans, special assistance programs and insurance cards.

Billing/Benefits

We will determine the order of payers to ensure medications are billed correctly. If patients are covered by more than one plan, Amber Specialty Pharmacy uses all benefits available. This ensures patients receive the maximum coverage.

Financial Support

We understand medications can be costly. Our team helps with researching financial aid options so patients can focus their time and energy on their health and well-being. This includes working directly with manufacturers to apply copay cards. We also work with grants and foundations to help patients apply for financial help.