Promises® Patient Education
My Patient Account
Accessing the patient portal and mobile app
Getting Started
We know with specialty medications there can be a lot of information to recall. How much was that bill again? Were the refills ordered?
That is why we created two ways to manage your account. Our patient portal is available for those who want to access their account from a desktop computer. We also created an app for patients who prefer to use a phone or tablet device.
The good news is you can use both. In order to use the portal or app, you must first create an account.
How to Set Up An Account
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Step 1: Click here to access your account
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Step 2: Fill in your information into the form.
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Step 3: Click the “Create Account” button.
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Step: 4 Access the portal or download the app.
How to Access The
Portal and App
One Account, Multiple Ways To Connect
After creating a patient account you access the patient portal by visiting my.amberpharmacy.com and enter your login and password. The app is available for download on the google play store or app store. If you have any questions, please call us at 888-370-1724.
While both the app and portal have similar capabilities, the app has a few new features.
What Can You Do
Through The App?
Manage Everything
Once you have a patient account you can download our app to your device. Our app makes managing your specialty medications simple.
You can order refills, check the status on a delivery, chat with staff, and access educational resources — all from your device. Anytime you need to update.
Set Up Reminders
We added a feature for you to set up push notification reminders. Need to remember when to order refills or take your meds? This app is perfect for you.
What Can You Do
Through The App?
Order Refills
No need to call in, order a refill anytime straight from the portal. All your medications are listed with their prescribed dosage. You can also check the portal for the status of your refills.
Pay Bills Online
You can now pay for your medications from the comfort of your home. Online bill pay will save you from having to pay over the phone or sending in a check.
Access Personalized Resources
We assembled resources that are personalized to you. Those who login to the portal have access to our patient education program called “Promises.” These documents will answer some frequently asked questions and help manage symptoms you experience.
Infusion patients can also access instructional documents through the “Promises Whole Health” program.
Chat Online
Some prefer to call, while others prefer to chat. Now, you can have access to staff right from the portal. Need advice? Aren’t sure what foods you should be eating with your prescriptions? Just ask!
